Terms & Conditions

Pricing & Discounts

Pricing is determined by size of order and other criteria. Refer to your Authorized SCS Dealer Pricing Program for complete guidelines.

Pricing & Discounts

  • Purchase orders must be received by 12:00 noon EST in order for the following day to be considered start of ship date lead-time.
  • The total net amount of order must be clearly indicated on all purchase orders.
  • Account must be in good standing and have no past due balance for purchase order to be accepted.
  • Only Authorized SCS Dealers may purchase from SCS.
  • Special pricing taken on any order must reference SCS Special Pricing Authorization (SPA).
  • If there are any discrepancies on purchase order, dealer will be required to “sign off” on final order detail. Signature by dealer constitutes acceptance of new purchase order amount and item details contained therein.

Order Submission

Orders should be placed electronically through SCS using the email below. Any questions on how to submit and track orders should be directed to your Customer Service Representative. Orders may also be faxed or emailed to SCS Customer Service.

  • Fax: 888.784.7514
  • Email: orders@SCS-inc.com

Add-On Orders

Refer to your SCS Dealer Pricing Program

Order Changes & Cancellations

SCS understands that from time to time changes may be required on orders; however, as all SCS products are produced custom for each order, changes and cancellation costs will be assessed based on the following schedule.

Review your acknowledgment thoroughly. All dates below are from time of acknowledgment.

  • No fee for orders changed or canceled within one day (24 hours).
  • A fee of 50% of the net pretax total of affected product if order is changed or canceled within two days (48 hours).
  • A fee of 100% of the net pretax total of affected product if order is changed or canceled after two days (48 hours).
  • A fee of 100% of the net pretax total of all product on Rush Orders or orders with custom product if changed or canceled after 24 hours.
  • Any non-standard worksurface sizes, panels, fabrics, laminates, paint colors, or product modifications are considered custom.

Important: Changing a product size to another size is considered a “cancellation” of one product for another and falls under the above program.

Payment Terms

A signed purchase order is required for all orders, unless waived by an officer of SCS Integrated Support Solutions, LLC. (SCS). First time orders require a 50% deposit, unless waived by an officer of SCS Integrated Support Solutions, LLC. (SCS). With approved credit, all balances are due within 30 days of invoice date.

Rush Orders

For orders requiring less than stated lead-time, SCS will determine feasibility of meeting required lead-time and will assess the following “rush fee” if request can be accommodated.


Three trade references (including bank and account number) are required. All accounts with balances beyond 30 days of invoice date will be put on credit hold until the balance is paid in full.


Every order is acknowledged via e-mail. Dealer must sign the acknowledgment and return to Customer Service within 24 hours. Orders will be manufactured and invoiced based upon the information on the acknowledgment. If there is any discrepancy, please notify SCS immediately. Orders are accepted by SCS per terms on the acknowledgment.

All acknowledgments contain a two-day window estimated shipping date.

If you do not want the merchandise earlier than the specified date, please write

“Do not ship for arrival before _______” on your purchase order.

Sales Tax

SCS Integrated Support Solutions, llc. is registered with multiple states. In this case, we are required by law to collect and remit sales tax to the states in which we are registered. Please download and complete the Multi-Jurisdictional Sales Tax Exemption Form from our website for all states which your company has a valid resale tax exemption certificate.

Freight Policy

FOB origin, freight pre-paid. Delivery includes standard Monday through Friday 7am to 5pm deliveries.

Tracking Shipments

You will receive an email confirmation once your order has shipped that includes the following information: carrier, contact information and shipping reference number. SCS strongly encourages you to contact the carrier in order to track your shipments closely for an estimated delivery date.

Guaranteed Deliveries

SCS will gladly accept requests for delivery times and for drop-shipments to job sites on full truckload shipments. SCS is not able to guarantee specific delivery times for any less than truckload (LTL) shipments. Please contact SCS Customer Service if you require delivery on a specific day during standard business hours and for a non- rushed shipment. We offer a guaranteed two hour window receipt on full truckload shipments for $250 for one truckload, or two or more truckloads for $500 during standard business hours. Your CSR must be notified a week prior to your ship date otherwise additional fees may apply. After- hours, holiday and weekend shipments may be arranged for an additional charge on full truckload shipments. Please contact SCS Customer Service for those rates. Please note that in the case of a missed guaranteed shipment the carrier is only liable for that additional charge, not for labor or other damages.

Call Before Deliveries

You may arrange a delivery with the carrier by noting “Call Before Delivery” on your order, which will typically delay receipt of the product to you by about one day. You cannot add a call before delivery on a truckload shipment if you also have a guaranteed delivery arranged. Please note that call before deliveries are estimates only and should not be used when shipping direct to a job site. SCS is not responsible for any damages incurred for any late deliveries, including labor or any other charges resulting from unforeseen delays by any SCS or dealer chosen carrier. SCS strongly urges dealers to take into consideration the risk that carriers typically allow for a two-day delivery range. 

Consolidating Orders

SCS acknowledges orders with a two-day ship date range. We are committed to shipping your products within that acknowledged range. Shipments may be combined and consolidated in order to create a full truckload shipment. Shipments may also be hand load- ed in order to avoid LTL spillover. Full truckload shipments have less variable transit times as well as significantly less freight damage. Our goal is always to provide you with the best possible delivery service. Transportation efforts are managed as part of an ongoing effort to improve SCS’s transportation efficiency thereby saving fuel, reducing emissions, and reducing air pollution associated with SCS’s transportation activities.

Please note:

Dealer may incur additional carrier Accessorial Fees if not specified and quoted at the time of order for the following, which may include but are not limited to:

  • No loading dock
  • Redirect of product
  • Refusal of product
  • Storage
  • Special truck size
  • Street unloads (standard is 53” trailer)
  • Lift gate requirement
  • Detention charges after 2 hours of unload time for TL and 30 minutes for LTL


Deductions from invoices are not allowed, for any reason, without authorization from SCS. Delay of Shipment Acceptance of SCS acknowledgment confirms order ship date. If dealer requests delay of shipment for any period greater than one day from scheduled ship date, storage fees will be assessed. Dealer must submit purchase order for estimated storage costs.

Delay of Shipment

Acceptance of SCS acknowledgment confirms order ship date. If dealer requests delay of shipment for any period greater than one day from scheduled ship date, storage fees will be assessed. Dealer must submit purchase order for estimated storage costs

Freight Claims

SCS will file freight claims for loss or damage if policy is followed. In order to make this policy maintainable, certain requirements must be met by the consignee in accordance with freight laws and carrier policies. These requirements are as follows:

All damage or lost freight should be reported to SCS within 72 hours of receipt. In the case of obvious damage, it must be noted in short detail on delivery receipt (i.e. scratched surfaces, dented cartons, missing pieces).

If missing or damaged freight is discovered after receipt is completed, consignee must notify Carrier or SCS within 72 hours and request a corrected delivery receipt acknowledging loss or damage.

A detailed list of missing or damaged pieces is required in order to assess the value of the claim. Upon receipt of this information, SCS will contact the carrier and request an inspection or waiver thereof.

In the case of concealed damage, SCS must be informed within 10 days of receipt of product. All damaged product and pack- aging must be preserved as received pending an inspection or waiver of inspection by the carrier. All product that has a claim pending against it must be available for carriers to salvage once the claim is paid.

It is highly encouraged that digital photos are taken of any suspected freight damage. Photographic evidence substantiating claims should be provided electronically to SCS.

Any failure to adhere to these policies and procedures will result in claim responsibility shifting from SCS to the consignee.

Force Majeure

Seller shall not be liable for failure to perform or for delay in performance due to fire, flood, strike, or any other labor difficulty, act of God, act of any governmental authority or of the Purchaser, riot, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials, or manufacturing facilities from usual sources or failure of suppliers to meet their contractual obligations or due to any cause beyond its reasonable control. In the event of delay in performance due to any such cause, Seller reserves the right to extend the date of delivery or time for completion by a period of time reasonably necessary to overcome the effect of such delay, to allocate any available supply of goods in a manner it deems reasonable, or to cancel any purchase order.


Seller, its contractors, authorized dealers and subcontractors or suppliers of any tier shall not be liable in contract, in tort (including negligence and/or strict liability) or otherwise for any special, indirect, incidental or consequential damages whatsoever, including, without limitations, damages or loss of other property or equipment, loss of pro ts or revenue or loss of use of equipment (including additional expenses incurred in using existing facilities).

The remedies set forth herein are exclusive, and the liability of Seller with respect to any contract or anything done in connection therewith, such as the performance or breach thereof, or from the manufacture, sale, delivery, resale or use of any Product covered by or furnished under the order, whether in contract, in tort (including negligence and/ or strict liability) or otherwise shall not exceed the price of the Product or part on which such liability is based.

Local Codes

Seller considers its product to be office furniture and subject to all applicable local re, electrical and building codes. Since local codes may vary, the purchaser is responsible for the proper application and installation of SCS product in accordance with the requirements of these local codes. Seller shall not be responsible for any damages or expenses resulting from Purchaser’s specifications not conforming to the requirements of the law or local building codes, unless it specifically agrees in writing to do so. Since Seller has no control over the use to which others may put its Products, each user or specifier should determine the Products’ suitability for the application.